Terms and Conditions of Sale

These are the Isle Saint Pierre website sale conditions:

Preamble

Domaine Isle Saint Pierre is the owner of the entire website as well as of all rights pertaining thereto. Any reproduction, in whole or in part, shall systematically be subject to the owners’ authorization. However, hypertext links to the site are allowed without specific requests.

–    Delivery will be made within 10 working days of receipt of the order and within the limits of available stock
–    The product shall become the buyer’s property only upon settlement of the invoice
–    The Court of Tarascon has jurisdiction for the settlement of disputes
–    Data are protected under CNIL [French National Data Protection Commission] Declaration No. 1215603.

1. Acceptance of Terms and Conditions

The customer acknowledges that they have read the special conditions of sale set out on this screen before placing an order and expressly declares that they accept them without reservation.

These general conditions of sale shall govern the contractual relationship between Domaine Isle Saint Pierre and its customer, both parties accepting them without reservation. These general conditions of sale will prevail over any other conditions contained in any other document, unless a prior written notice expressly provides otherwise.

2. Products

Photographs illustrating the products, in particular book covers, are for information only and not contractual. Domaine Isle Saint Pierre cannot be held liable for any errors that may have been introduced. Unless otherwise clearly stated, most products offered to customers by Domaine Isle Saint Pierre are available at our warehouse;

3.Orders

Automatic recording systems are considered evidence of the nature, content and date of the order. Domaine Isle Saint Pierre shall confirm the acceptance of a customer’s order on the e-mail address provided by the customer. The sale shall not be concluded until the order is confirmed. Domaine Isle Saint Pierre reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order. The information provided by the buyer when taking the order shall be binding: in case of error in the recipient’s details, the seller shall not be held liable for any impossibility to deliver the product

For orders outside mainland France, please contact Domaine Isle Saint Pierre for an estimate directly on: contact@islesaintpierre.fr or +33 (0)4 9098 7030.

4.Delivery

After confirming an order, Domaine Isle Saint Pierre undertakes to deliver all items ordered by the buyer to its carrier within a maximum of 72 working hours. By agreement with Domaine Isle Saint Pierre the carrier undertakes to deliver the order to the address of the buyer provided by Domaine Isle Saint Pierre.

For deliveries outside mainland France the customer agrees to pay, in addition, all product import taxes, customs duties, value added tax, and all other taxes due under the laws of the country of reception. Domaine Isle Saint Pierre shall be released from any legal liability where payment of taxes was not made by the customer.

Delivery shall be made by carrier in mainland France within the time slot indicated to the customer by direct delivery of the product to the designated recipient, or in case of absence, to another person authorized by the customer. Possible delays shall give the buyer no right to claim damages.

For deliveries outside mainland France, customers are invited to contact Domaine Isle Saint Pierre before placing an order.

In case of apparent defects, the buyer shall have the right to return the products under the conditions set out herein.

The following are considered force majeure events discharging the seller from its obligation to deliver: weather disasters, floods, war, riots, fire, strikes, accidents and inability to be supplied. Products always travel at the recipient’s own risk. Always check your package on arrival. In case of missing or damaged products any reservations should be made to the carrier within 48 hours.

For reasons of availability an order can be delivered to the customer in several parts; the customer shall then pay one sole delivery. Where the customer requests 2 places of delivery, they shall place 2 orders, with related delivery costs;

5.Withdrawal

You have 7 days (from the reception of the articles) to form an opinion. In case of exchange or refund, return the new item(s) in its (their) original packaging, intact, accompanied by all accessories, manuals and documentation to the following address (only full cartons will be taken back):

Domaine Isle Saint Pierre

13104 Mas Thibert (France)

 Where right of withdrawal is exercised, Domaine Isle Saint Pierre shall refund the sums paid by the customer, without charge, except for return cost. Sums shall be refunded within a maximum period of 21 days.

6.Price

Prices are in Euros.

The price indicated on product sheets does not include transport.

The price indicated in the order confirmation is the final price, all taxes included and including VAT for mainland France. This price includes the cost of products and their handling, packaging and storage, as well as transport costs;

7.Payment

The price invoiced to the customer is the price indicated on the confirmed order sent by Domaine Isle Saint Pierre.

The price of products is payable cash on the day of actual order.

Payment can only be made by credit card bearing the CB logo. You can pay Domaine Isle Saint Pierre via a bank server in a secure environment.

Your credit card number will be directed to the bank servers; your payment is made directly to a bank in a secure environment without going through the shop’s server. This is an additional guarantee, as your details will only be known by our banking partner Crédit Agricole Alpes-Provence.

The order approved by the customer will only be considered effective once the relevant bank payment centres have given their agreement. Where payment is refused by the said centres, the order will automatically be cancelled and the customer will be informed by e-mail. In addition, Domaine Isle Saint Pierre reserves the right to refuse any order from a customer with whom there is a current dispute.

8. Litigation

This contract shall be governed by French law. Domaine Isle Saint Pierre cannot be held liable for damages of any kind—whether property, immaterial or bodily—resulting from improper operation or misuse of products sold. The same applies to any changes to products made by manufacturers. In any event, Domaine Isle Saint Pierre’s liability shall be limited to the amount of the order and shall not apply to simple errors or omissions that may take place despite all precautions taken in the presentation of products. In case of difficulties in the application of this contract, the buyer may, before introducing any legal action, seek an amicable solution including with the help of a professional association of the industry, a consumer association, or any other counsel of their choice. Buyers are reminded that the search for an amicable solution does not interrupt the legal guarantee “short time”, nor the duration of the contractual guarantee, and that as a general rule and subject to Court discretion, compliance with the provisions of this contract relating to contractual guarantee supposes that the buyer honours their financial commitments to the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer should first contact the company to reach an amicable solution.

Failing this, the Tarascon Commercial Court shall be the only competent court, whatever the place of delivery and the method of payment accepted.

CONSUMER MEDIATION

Under Articles L 611-1 and R 612-1 et seq. of the French Consumer Code on amicable settlement of disputes: Where the consumer has sent a written complaint to the professional and has not obtained satisfaction or a response within two months, they may submit their complaint free of charge to the consumer mediator (ombudsman). The matter must be referred to the mediator within maximum one year from the initial complaint.

The MEDIATION-NET mediator can be referred to directly online on: www.mediation-net-consommation.com, or by mail to: MEDIATION-NET Consommation – 34 Rue des Épinettes – 75017 PARIS

9.Warranty

 In no circumstances shall Domaine Isle Saint Pierre be held liable for non-compliance with regulations and laws in force in the country of reception, Domaine Isle Saint Pierre’s liability being systematically limited to the value of the relevant product at the date of sale and without recourse to the brand or company producing the product.

In any event, the customer shall benefit from the legal covenant for peaceful possession and guarantee against latent defects (Art.1625 et seq. of the Civil Code). On condition that the buyer proves the hidden defect, the seller shall legally repair all consequences (Art.1641 et seq. of the Civil Code); where the buyer goes to court, they shall do so within “short time” as of the discovery of the hidden defect (Art.1648 of the Civil Code).

10.Legal Notice

Collecting personal information for the purposes of distance selling is mandatory, such information being essential for the processing and routing of orders, establishment of invoices and warranty contracts. Failure to provide such information will result in non-validation of the order. Under the “Informatique et Libertés” [Computer Data and Freedom] Act, processing of nominative information relating to customers has been declared to CNIL. Under Article 34 of Act 6 January 1978, customers have a right of access, modification, correction and deletion of data concerning them, which they can ask Domaine Isle Saint Pierre to implement. Moreover, Domaine Isle Saint Pierre undertakes not to communicate its clients’ contact details to third parties, whether free of charge or for a consideration.

CNIL Declaration No.: 1215603

11. Capacity-Status

Under Article L.3342-1 of the French Public Health Code, the sale of alcohol to minors under the age of eighteen (18) is prohibited. By accepting these general conditions of sale, the buyer declares that they are:

–    Over 18 years old
–    Fully capable of exercising their rights
–    Acting for their private needs, excluding any professional activity